Hushmail and the security misunderstanding

Let’s talk a bit about a very common topic which is widely discussed whenever secure communication is brought up: encrypted emails. People often wonder what the best way to talk securely is through email. Hushmail is a popular service, if you haven’t heard of it then look it up. The problem with Hushmail is that people believe that it’s secure. Searching for them on Twitter brings up tweets written by groups such as Anonymous and the recent Occupy Wall Street inspired subcultures. The problem with most Hushmail users is that they believe that they are secure, either because they have no idea of what they’re relying on or because they didn’t read what they’re told. Hushmail has, like the marketing genious it is, after all, never really claimed to be secure. At least not if you dig around a bit and actually read what they’re saying. You don’t have to be a rocket scientist to see a monetary interest in not printing such information directly in your face, but instead build a security facade with keyhole images all over the place. The problem is that people haven’t done their homework.

As we all know, and South Park beautifully illustrated in its “Human Centipad” episode, users don’t read user agreements. Ever. The time has come to do so. A snippet from Hushmail’s privacy policy reveals that:

“Hush restricts user information and has protocols that allow only specific employees to have access to the user database itself.”

Man, I love buzzwords… Continuing: “Hushmail does not put you above the law”:

“We are committed to the privacy of our users, and will absolutely not release user data without an order that is legally enforceable under the laws of British Columbia, Canada, which is the jurisdiction where our servers are located. In addition, we require that any such order refer specifically to the account for which data is required.


That means that there is no guarantee that we will not be compelled, under an order enforceable under the laws of British Columbia, Canada, to treat a user named in an order differently, and compromise that user’s privacy.”

A trip down Hushmail’s memory lane reveals that it handed over 12 CDs of decrypted emails to the US authorities, but that’s not really worth going further into. Let’s just conclude that it’s entirely possible.

The moral of the story is that you’re trusting a service with your private communication which promises to not release any data to governments unless they explicitly ask for it through Canadian law as proxy. The same governments that already passed mass surveillance laws which are probably at least a tad reason of why you want to secure your digital communication to begin with. For all we know, they might already have politely asked Hushmail and similar services to install backdoors which they could use whenever. You lose, but please don’t forget to insert all your coins and play again.

2 Responses to “Hushmail and the security misunderstanding”

  1. Mary Says:

    Further to that, since Hushmail employees have access, what’s preventing them from misusing that access? And if their servers are compromised what’s stopping criminals from accessing your data? If that data is available in plaintext to one person (outside of the owner), it is then feasibly accessible to anyone.

  2. brad Says:

    Mary, you took the words right out of my mouth.
    Well put.

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